Optimizare a comunicării cu publicul la AFIR: timpul de răspuns la solicitări a fost redus la jumătate

De către
Realitatea Financiara
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În urma unei analize a activității de Registratură, de relații cu publicul și de comunicare instituțională în anul 2020 a Agenției pentru Finanțarea Investițiilor Rurale, instituție aflată în subordinea MADR, precum și a obiectivelor propuse în ceea ce privește transparența și rapiditatea comunicării cu publicul, conducerea AFIR a stabilit termene clare de răspuns în ceea ce privește corespondența cu beneficiarii.

Pentru cuantificarea rezultatelor optimizării termenelor de răspuns s-a analizat corespondența transmisă AFIR, rezultatul fiind o medie aritmetică de aproximativ 8 zile termen de răspuns la petițiile transmise în anul 2020.

În decursul perioadei analizate, respectiv ianuarie 2020 – 13 ianuarie 2021, există și extreme ale termenelor, respectiv de 31, 29 sau 20 de zile. Acestea sunt însă cazuri cu incidență scăzută, fiind sub 1%.

În acest an, în urma măsurilor de reducere a termenelor și, implicit de optimizare a fluxurilor de corespondență, procesul de comunicare externă prin corespondență a înregistrat îmbunătățiri semnificative. Astfel, începând cu data de 14 ianuarie 2021 și până în prezent, termenul mediu de răspuns a ajuns la 3,9 zile.

Optimizarea corespondenței AFIR a presupus clasificarea petițiilor și solicitărilor în mai multe categorii de termene de răspuns raportate la complexitatea acestora.

Astfel, au fost stabilite trei categorii, pornind de la petiții cu subiect simplu sau conținut frecvent (termenul maxim de expediere a răspunsului este de 3 zile lucrătoare de la primirea solicitării), la petiții cu caracter specific sau tehnic (termen maxim de 10 zile lucrătoare) și până la solicitările complexe sau care necesită verificări documentare sau vizite pe teren (răspunsul se transmite în maxim 25 de zile calendaristice, acest termen poate fi prelungit în baza unei justificări temeinice la maximum 30 de zile).

AFIR își propune monitorizarea trimestrială strictă a termenelor acordate documentelor și evidențierea situației exacte a progreselor realizate, astfel încât să se poată ajunge la un timp de răspuns cât mai scurt, în interesul solicitanților și beneficiarilor de fonduri europene.

Sursa: Realitatea Financiara

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